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1. WE have one –year warranty on our all products.
2. we will pay attention to the feedback of the customers within 24 hours.
3. We won’t charge customers any money for repairing the machine in one-year warranty time , the freight is also on us.
4. We only charge for the accessories on repairing the machine beyond the one-year warranty time.
5. We have technician training class twice a year, training the technician for our distributor.

Full Turn Key Services

• Instrument Selection: Investigate the possibility of the local procurement--- whether the maintenance services for the instruments are available or the instruments with maintenances are available
• Layout: Layout plane of instruments for laboratory room and manufacturing lines.
• Procurement: We act as one-stop supplier of concerned instruments including "HEB" brand and other brand instruments on behalf of you.
• Inspection: Inspect all instruments procured in China, in respects of specifications, quantities and appearance.
• Export Works: Export packing, customs clearance, shipment, marine/air transportation and insurance
• Import Works in Unloading Country: Supports to customs clearance (Making the support documents, witness at import inspection)
• Local Transportation, DeliveryInstallation: Transportation, unpacking, delivery upto the local site and the installation of instruments in room
• Engineering Works: Water supply and drain, electricity, and gases...other utility connection works.
• Commissioning and Adjustment of Instruments: Performed by the supervisors dispatched by us .
• After-Sales Services: Maintenances and repairs by the nearest distributors and agents